Responsible Gaming at CrazyTower
Gambling should be fun, not stressful. We provide tools to help you stay in control and resources if you need support.
Our Commitment to You
CrazyTower Casino is committed to providing a safe and enjoyable gaming environment. We believe that gambling should always remain a form of entertainment, not a way to make money or escape problems.
We have implemented a range of tools and features to help you maintain control over your gambling activity. These tools are available to all players and can be activated at any time through your account settings or by contacting our support team.
Quick Access
Player Protection Tools
Deposit Limits
Control how much you can deposit
Set daily, weekly, or monthly deposit limits to manage your spending. Once a limit is reached, you cannot deposit more until the period resets.
- Daily: €50 - €10,000
- Weekly: €100 - €25,000
- Monthly: €500 - €50,000
- Decreases apply immediately
- Increases have 24-hour cooling period
Loss Limits
Cap your potential losses
Set a maximum amount you are willing to lose within a specific period. Once reached, you will be unable to place further bets until the limit resets.
- Based on net losses (deposits minus withdrawals)
- Daily, weekly, or monthly options
- Automatically enforced by the system
- Track progress in account dashboard
Session Reminders
Stay aware of time spent
Set up alerts to remind you how long you have been playing. A popup will appear at your chosen intervals showing session duration and financial summary.
- Intervals: 15, 30, 60, 120 minutes
- Shows time played and net position
- Option to continue or take a break
- Cannot be dismissed without acknowledgment
Wagering Limits
Cap total amount wagered
Limit the total amount you can wager within a period, regardless of wins or losses. Useful for controlling overall gambling activity.
- Counts all bets placed
- Daily, weekly, monthly options
- Prevents chasing losses
- Independent of deposit limits
Cooling Off Periods
Need a break? Cooling off periods temporarily suspend your account for a set duration. During this time, you cannot log in or play, but your balance remains safe.
Short break to clear your head
Week off to reset habits
Month away to reassess
Choose your own duration
Important: Cooling off periods cannot be reversed once activated. Your account will automatically reactivate after the chosen period ends. Any pending withdrawals will continue to be processed.
Self-Exclusion
Self-exclusion is a serious step for those who feel they have lost control of their gambling. When you self-exclude, your account is closed for a minimum period and cannot be reopened early.
What Happens When You Self-Exclude
- Account immediately closed and inaccessible
- Marketing communications stopped
- Cannot create new accounts
- Balance returned (pending withdrawals processed)
- Cannot be reversed until period ends
Exclusion Periods
To self-exclude, contact customer support or use the self-exclusion option in your account settings.
Recognizing Problem Gambling
If you answer yes to several of these questions, it may indicate a gambling problem:
Do you spend more money gambling than you can afford to lose?
Do you gamble to escape problems or relieve negative feelings?
Have you tried to win back money you have lost (chasing losses)?
Have you lied to family or friends about your gambling?
Have you borrowed money or sold possessions to gamble?
Has gambling affected your relationships or work?
Do you feel restless or irritable when trying to stop gambling?
Have you made unsuccessful attempts to control or stop gambling?
Professional Help Organizations
Gamblers Anonymous
A fellowship of people who share their experience to help each other recover from gambling problems.
gamblersanonymous.org
GamCare
Leading provider of information, advice, and support for anyone affected by gambling.
gamcare.org.uk
BeGambleAware
Free, confidential help and support for anyone worried about their gambling.
begambleaware.org
CrazyTower Support
Our customer support team is trained to help with responsible gambling concerns. They can assist with setting limits, cooling off periods, or self-exclusion requests.
Responsible Gaming FAQ
Need Help Right Now?
Our support team is available 24/7 to help with responsible gaming tools, account limits, or any concerns you may have.